Köpvillkor

About Northsport

Sports store from Jörn in Västerbotten, specializing in natural running since 2008! We live for running, skiing, and adventure.
Company information: Northsport Sweden AB, Storgatan 31, 93651 Jörn. Org. no.: 556859-4047
If you wish to contact us, send an email to [email protected] with your inquiry and your contact details, and we will get back to you shortly.

Ordering

Once your order is completed, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and shipping address.
If there is an error in the order confirmation, you should contact us immediately via email at [email protected].

2.1 Purchase with Invoice
In collaboration with Payson, we offer you the option to pay for your purchase by invoice. You must be at least 18 years old, registered as a resident in Sweden, and approved in the credit check. If you are making the purchase on behalf of a company, the company must be registered in Sweden, and you must be an authorized signatory for the company, which must also be approved in the credit check. The invoice will be sent separately via email to the address provided at the time of purchase. Payment terms are 14 days. If payment is not received, a reminder fee of 60 SEK and a delay interest of 2% per month from the invoice due date will be charged. Payson reserves the right to deny delivery and reassess the buyer's creditworthiness. More information and full terms can be found here: https://www.payson.se/sv/anvandarvillkor/

2.2 Information on Assignment
The invoice will be assigned to Svea Bank AB, 556158-7634

Delivery

Our normal delivery times are 1–4 days. NOTE! Orders placed on weekends will be shipped earliest on the following Monday.
If there is a delay in delivery (without us informing you of a longer delivery time), you should contact us at: [email protected].
For goods not collected by the customer, we charge a fee for shipping, return shipping, and handling totaling 300 SEK.

Prices

All prices in the store are stated in SEK and include 25% VAT.
We reserve the right to adjust prices due to supplier price changes, misprints in the price list, and errors in prices due to incorrect information, and we reserve the right to correct the price.
Northsport campaigns are time-limited. Discount codes are generally valid for one purchase only and cannot be combined with other offers. Please check that the price is correct before completing your purchase. Northsport reserves the right to cancel orders in case of abuse or improper use of discount codes. For any additional shipping charges, read more under Shipping Fees.

Right of Withdrawal and Returns

Northsport offers 30 days of open purchase and free exchanges (no return fee) for size changes. For a return, use the Northsport return label sent automatically to you via SMS. The SMS contains a QR code to show at your nearest Postnord agent. Once we receive the return, we will send a confirmation to your email and refund the returned item(s), minus the return shipping fee (59 SEK). The returned product must be unused and in undamaged original packaging. The product must be in new condition for an approved return/exchange. Northsport reserves the right to deduct 50 SEK up to 300 SEK from the refund if the product is in such a used condition that it needs to be handled by Northsport. For bulky returns such as cross-country skis and poles, a return fee of 199 SEK applies.
We now send the return label via SMS as a QR code for returns. You are responsible for the condition of the returned products; therefore, they should be sent well-packaged and in their original packaging.
On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the product's original value if the product is used or damaged.

5.2 The Right of Withdrawal does not apply to:

Products sealed (plombed) for health or hygiene reasons, where the seal (plomb) has been broken by you. This applies to, e.g., heat exchangers from Airtrim and Jonaset.
Goods with any type of personal customization, e.g., specially adapted cross-country skis, mounted skis, sharpened cross-country skis.
Custom-made products tailored specifically for you or clearly personalized according to your wishes.
Services fully performed, where you have expressly consented to the service starting without a right of withdrawal.
Goods that quickly deteriorate, such as food products.

For more on the statutory right of withdrawal, see here.

5.3 Refund of Return

Once your return is received, processed, and approved by us, the refund will be made via Klarna or Payson, minus the return shipping fee (59 SEK). If you chose to pay by invoice, we recommend paying the invoice or contacting Klarna or Payson to extend the payment period to avoid unnecessary reminder fees.

Complaints

We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched upon arrival, we will, in accordance with current consumer protection laws, rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been discovered.

6.1 How to proceed with a complaint?
Any defects must always be reported to [email protected], stating your name, address, email address, order number, and a description of the defect.
If we are unable to rectify the issue or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection laws. We cover return shipping for approved complaints.
We reserve the right to deny a complaint if it turns out the item is not defective according to current consumer protection laws. We follow guidelines from the National Board for Consumer Disputes (ARN), see arn.se.

Limitation of Liability

We take no responsibility for indirect damages caused by the product.
We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can include labor disputes, fires, wars, government decisions, reduced or non-existent delivery from suppliers.
We take no responsibility for changes to products/product features changed by the respective supplier and other factors outside our control.

Product Information

We reserve the right for any typographical errors on this website and the sale of products. We cannot guarantee that images accurately represent the product's exact appearance, as some color differences may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.

Cookie Information

According to the Act on Electronic Information, visitors to a website must be informed about the use of cookies for privacy reasons. Information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority's website.

Personal Data

By shopping with Northsport, you accept our privacy policy and the processing of your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal grounds.
Northsport is responsible for the processing of personal data you provide to us as a customer. Your personal data is processed by us to manage your order and in cases where you have opted for newsletters or promotional offers, to customize marketing to your individual needs.
The following is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
10.1 What is personal data?
Personal data is any information that directly or indirectly can be linked to a physical person.
10.2 What data do we store?
To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis for processing your data, such as fulfilling the agreement between us or complying with legal obligations like the Accounting Act.
10.3 Legal Basis
When making a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar communication occur with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The stored information includes first and last name, address, email address, and phone number. If you choose to pay by invoice, your personal identity number will also be saved with the payment provider. This information is stored to complete the purchase and protect the parties against fraud.
The payment providers we use are: Klarna, Payson, card payment.
10.4.2 Shipping Companies
To deliver your orders and fulfill our agreement, we share specific information with the shipping company. The shared information includes first name, last name, and delivery address. Email and/or phone number may also be shared with the shipping company for notification purposes.
The shipping companies we cooperate with are: Postnord, DHL, Schenker, Bussgods.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first and last name and email address will be shared with our newsletter provider to keep you updated with information and offers for marketing purposes.
10.5 Right of Access
You have the right to request a record of all the information we have about you. The record is delivered electronically in a readable format.
10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 Right to Be Forgotten
You can request that your data be deleted at any time. There are few exceptions to the right to deletion, such as when it must be retained to fulfill a legal obligation (e.g., the Accounting Act).
10.8 Data Protection Responsibility
Northsport is responsible for storing and processing personal data in the online store and ensures compliance with the regulations.
10.9 How We Protect Your Personal Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information like personal data and passwords.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.

Changes to the Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The modified terms are considered accepted in connection with orders or visits to the website.

Disputes and Governing Law

In case of a dispute that cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the National Board for Consumer Disputes (ARN), see arn.se. For residents of another EU country, complaints can be submitted online via the EU Commission's platform for dispute mediation, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.